Frequently asked questions

All orders will have tracking numbers within 10 business days of order date.


WARNING: Orders placed between Jan 31 to Feb 20 will ship starting Feb 25 because we are upgrading our factory sizing to accommodate the high demand! We appreciate your patience.


UNITED STATES SHIPPING TIMES
Standard Free Shipping to United States: 7-24 days


REST OF THE WORLD SHIPPING TIMES
Standard Free Shipping: 9-24 days


HOLIDAYS / PROCESSING TIME
All orders will be usually be dispatched from our warehouse within 3-5 business days. In peak periods (CHRISTMAS WEEKS), please allow for up to 20 business days for dispatch.

 

We have multiple warehouses across North America, Europe and East Asia. Orders are
shipped according to the destination and availability at our warehouses.


*All shipping times exclude clearance/customs delays

Yes — all KittyGlow supplements are designed to be easily mixed into your pet’s regular meals. Whether it’s wet food, dry kibble, or a fresh diet, our liquid and powder formulas blend smoothly and are highly palatable for most pets.

For best results, add the supplement directly to the food at mealtime and mix well so your pet gets the full serving.

Most pets simply don’t enjoy pills, capsules, or soft chews — and many of those formats require heavy processing, artificial binders, or heat that can reduce ingredient potency.

Taily formulas are made as liquids and powders because they’re easier to mix into food, more bioavailable, and allow us to use cleaner, more natural ingredients without the fillers commonly found in chews. This means better absorption, better results, and a much better experience for your pet.

Yes - we use a very small amount of stevia to help balance the naturally strong flavors of our active ingredients and make the formula more enjoyable for pets. Stevia is completely safe for dogs and cats in small amounts and is widely used in pet products like dental chews, oral cleaners, and supplements as a clean, natural alternative to sugar.

Stevia should not be confused with xylitol, which is toxic to pets.

Yes — our products are designed to be safely combined. Each formula uses clean ingredients and thoughtful dosing, so you can mix products like collagen, oils, and powders without worrying about overlap.

If your pet has a medical condition or is currently taking medication, we always recommend checking with your veterinarian before adding new supplements to their routine.

For safety and quality reasons, we cannot accept opened packages of supplements.